Contact Us
Frequently Asked Questions
Is Cloud High School accredited?
Yes, Cloud High School is accredited. Cloud High School has been inspected by the Ontario Ministry of Education and has met all inspection requirements to be given the right to issue (OSSD) Secondary School Diploma credits. OSSD credits are the same credits issued by all public schools in Ontario, which count towards the Ontario Secondary School Diploma. All of our online high school courses follow the Ontario Curriculum. Cloud High School’s Ministry BSID# is XXXXXX. You can find our accreditation here: Ministry of Education (Ontario) Private School Information Site.
How do I register for a course?
Go to the Registration page. Add the course(s) to your cart. Complete the registration form. Once registered, you will have immediate access to your courses.
How does online learning work at Cloud High School?
Once you register through our website, you will have 24/7 access to your online course. Use your username login and password to access the learning management system. Then, at a pace suitable to your learning, you can progress through the interactive lessons, and practice quizzes. When you are ready you can complete the unit evaluations and submit them into the drop box for your teacher to evaluate and provide feedback. All unit evaluations are completed and submitted online. You can type out your answers, do them on paper and scan them or take a picture of your handwritten work as submission of the evaluations, whatever means you are comfortable with. After you receive a grade and feedback, you can then proceed to the next unit and so forth until the course is complete. At the mid-point in the course, we will mail you a first report card, and upon completion of the remaining units and the proctored final exam you will be mailed a final report card.
How do I know if online learning is right for me?
In most cases, this form of course delivery works well to support a wide range of learning styles. Students should be motivated to excel, have familiarity with basic computer applications (word processer, web browser), and possess the ability to work independently. Remember there is also an Ontario trained and certified teacher assigned to assist, encourage and communicate with you and will be able to help you achieve your goals in the course.
How long does it take to do an online course?
One of the greatest features of online learning is the flexibility it provides in allowing you to customize your schedule to complete the course at your own pace. Course progress is measured on the completion of the assignments, discussions and summative evaluations. You can login to your course and learn at home any time and at any pace. Students are eligible to write the final exam after completing the minimal number of hours. For example: studying a few hours a day will enable you to complete the course in just four weeks. If you require a slower pace you can take up to 12 months to complete a course.
Can I take a course through Cloud High School in the summer?
Yes, our courses are available year-round, meaning you can register and start anytime! During July and August, all new registrations are eligible to complete in as little as 21 days (as opposed to the standard 30 days minimum completion the other 10 months of the year!)
What is your Refund Policy?
Please note that there are no refunds through Cloud High School. Students can however request in writing to transfer to another available Cloud High School course within 7 days of their initial registration provided that they have not attempted any of the course evaluations and that they have the prerequisite for the course they wish to transfer into.
What is a proctored final exam?
Some courses require students to write a final exam at the end of the course. This exam must be written in the presence of an approved proctor either in-person at the Cloud High School office or offsite. A proctor is a professional (teacher, doctor, lawyer, accountant, etc) who meets with the student to witness the test or final exam being written and confirms that all procedures outlined by the teacher were properly followed. The date, time, place, and proctor for a student’s final exam are selected by the student but must be approved by the Cloud High School office. Option 1: With a Proctor The student may arrange their own proctor to meet with them in person for the purpose of invigilating the test or exam. This is written at a time, place and location that is most comfortable and safe for the student. Students will need to provide the teacher with their proposed proctors professional email address and phone number. This will need to be done at least 3 days in advance of the planned exam date. When the proctor is approved, the proctor will be provided with detailed exam instructions and proctor form via email. The approved proctor and student may then proceed with the final exam as scheduled. Once the final exam has been written, the proctor must send the test or exam back to the teacher as a scanned, clearly legible document. If a student chooses a proctor who charges a fee for their services, the student is responsible for those or any other expenses. Option 2: Written in the Cloud High School office The student may choose to write the final exam in the Cloud High School office. All students need to do is send an email to both their Cloud High School teacher and info@cloudhighschool.com and make the arrangements directly with the office. An office staff member will act as the proctor.
Will Cloud High School send my marks to OUAC/OCAS and my day school?
Yes, we can send marks directly to OUAC, OCAS, and your day school. Just make sure to provide your OUAC/OCAS number when you request your report card. There is no extra charge for this service.
What is the role of the teacher?
The primary responsibility of the teacher is that of a facilitator… one who supports all learners to be successful in the course. Teachers assist student by answering questions via email, monitoring threaded discussions and chat topics, providing valuable feedback on evaluations and providing multiple opportunities to demonstrate learning.
If I am registered as a full-time or part-time student at a regular high school, can I still take an online credit course with Cloud High School?
Absolutely…. Since Cloud High School is a private school, students do not require permission from their regularly attended day school or school board to take any course. When you have successfully finished the course with us, we will send you one copy of the report card and a second copy will be forwarded to your day school. Your day school will then add this credit to your ongoing transcript. Upon request, Cloud High School can also forward your marks directly to the Ontario University Application Centre (OUAC). There is no charge for this service. All OSSD high school credits are the same regardless of means of delivery.
Are there any hidden or additional costs?
Depending on the course you are enrolling; additional textbook costs may be required or if extra tutoring is required.
What do I need to get started?
You will need a computer, tablet or a cellphone with high-speed internet; however our course content runs better on a PC or Mac. (Please see the PC requirements tab). Please read our Privacy Policy.
Do you have a physical school location in Canada?
We are planning to open an in-person learning facility in Toronto, Canada. The Covid-19 pandemic had delayed plans. Our focus was on technolgy to deliver online education.
